Find answers to our most common questions below.
Shipping
Do you ship worldwide?
We currently offer shipping across Canada.
When will I receive my order?
Standard (non-personalized) items typically arrive within 7–15 business days from the date of purchase. Personalized and engraved items typically arrive within 9–18 business days from the date of purchase.
Products
What material are your products made of?
We carefully select premium materials tailored to each collection.
Our YMG LUXE line features ultra-durable 316L surgical-grade stainless steel, designed for premium resistance and long-lasting everyday wear, while our YMG CORE line features beautiful, high-quality 304-grade stainless steel intended for stylish everyday wear with proper care.
Under normal everyday conditions, both collections are designed for daily wear and resistance to typical moisture exposure with proper care.
Will the engraving or material fade over time?
Our precision engravings and high-quality materials are designed to maintain their appearance over time with proper care.
To help preserve your jewelry’s beauty and finish for years to come, we recommend avoiding continuous exposure to harsh chemicals, abrasive surfaces, saltwater, chlorine, or extreme wear conditions.
Returns & Refunds
Can I return or cancel my order?
We want you to love your jewelry.
Because our personalized pieces are custom-made specifically for you, cancellation requests are only possible within 24 hours of purchase and before production or engraving has begun.
Once production starts, personalized orders become final sale and cannot be canceled, modified, returned, or exchanged.
However, standard (non-personalized) items may be eligible for return within 5 days of delivery, provided they are unworn, unused, and returned in their original packaging.
Please note that return shipping costs for non-personalized items are the responsibility of the customer.
What if my order arrives damaged, defective, or incorrect?
Your satisfaction is our priority. If your item arrives with an issue, please contact us at support@ymgshop.ca within 5 days of delivery with your order number and clear photo/video evidence.
Most valid claims can be resolved using the digital evidence provided. In some cases, a physical inspection may be required. If the claim is approved, we will provide a replacement or refund, in accordance with our Refund Policy. The customer covers the initial return shipping, which is fully reimbursed if the claim is approved.
Contact
Do you have more questions?
Contact us at support@ymgshop.ca or reach us via WhatsApp at +1 (263) 881-8207 for faster assistance.