Refund policy

Refund & Cancellation Policy

At YMGSHOP, we take great care in preparing each order with precision and quality. To maintain the integrity of our products, ensure quality control, and continue offering competitive pricing, we operate under a carefully structured policy in compliance with the Quebec Consumer Protection Act.

1. Cancellations

Orders enter our processing workflow shortly after purchase.

  • Cancellation Window: You may request a cancellation within 24 hours of placing your order, provided that the production, customization, or engraving process has not yet begun.
  • Once an item has been customized, engraved, or processed by our team, the order is final and cannot be canceled or modified.

2. Final Sale Policy (Personalized Items)

Due to the nature of our products and the specialized customization process, all customized or personalized items are final sale. We do not offer returns, refunds, or exchanges for:

  • Change of mind, personal preferences, or buyer’s remorse.
  • Incorrect size selection (please refer to our sizing guides before purchasing).
  • Any item featuring custom text, phrases, images, or specific personalization.

Please note: This final sale policy does not affect applicable legal warranties under Quebec consumer protection laws.

3. Returns for Non-Personalized Items

Standard, non-personalized items may be eligible for a return within 5 days of delivery.

To qualify for a return, the item must:

  • Be completely unused and unworn.
  • Be returned in its original, undamaged packaging.
  • Be approved by our support team prior to return shipping.

Please note:

  • Return shipping costs for non-personalized items are the responsibility of the customer.
  • Original shipping charges are non-refundable.
  • Once the item is received and physically inspected to verify its condition, an approved refund will be issued to the original payment method within 5–10 business days.

4. Damaged, Defective, or Incorrect Items

Your satisfaction and the quality of our jewelry are extremely important to us.

Immediate claims related to shipping damage, visible manufacturing defects upon arrival, or incorrect items must be reported within 5 days of delivery.

  • Claim Window: You must inspect your order upon arrival and contact us within 5 days of delivery at support@ymgshop.ca.
  • Requirements: Your message must include your order number along with clear photos or video evidence showing the issue.

Please note that digital media is used for preliminary review only, and a physical inspection may still be required as outlined in Section 5.

5. Physical Inspection (Exceptional Cases)

In the vast majority of cases, our support team will resolve your claim directly using the digital evidence (photos/videos) provided. However, YMGSHOP reserves the right to require the physical return of the item for verification in exceptional cases where digital evidence is inconclusive.

  • Initial Costs: The customer is responsible for the initial return shipping costs.

  • Approved Claims: If the physical inspection confirms a manufacturing defect or shipping damage, YMGSHOP will ship a brand-new replacement at no cost and will fully reimburse the customer for the initial return shipping costs.

  • Denied Claims: If the inspection determines the issue is due to accidental damage, misuse, or improper care, the claim will be denied. The item will remain the property of the customer and can be sent back to them at their expense upon request.

6. Exchanges

We do not offer direct exchanges.

If an item arrives defective or damaged and passes inspection, we will replace the original item at no additional cost. For all other cases, exchange requests are not accepted.

7. Refund Processing

  • Approved refunds are processed within 5–10 business days after inspection and approval.
  • Original shipping charges are non-refundable.
  • Please note that processing times may vary depending on your bank or payment provider.

Legal Notice (Quebec Consumer Protection Act)

In accordance with applicable Quebec consumer protection laws, these policies do not limit or affect your legal warranties regarding product quality, durability, or latent defects. All applicable legal warranty claims will be handled in accordance with the law following our inspection process.