Shipping policy

Shipping Policy

At YMGSHOP, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping guidelines below.

1. Processing & Production Time

All orders are reviewed and confirmed within approximately 24 hours of purchase. This confirmation period allows us to verify the order details before beginning the preparation process.

  • Standard Items Orders for standard (non-personalized) items are prepared within 24–48 hours after order confirmation and are typically shipped within two business days after preparation is completed.

  • Personalized & Engraved Items Personalized items require additional preparation time to ensure the accuracy and quality of each engraving. The personalization design will be prepared approximately 24 hours after order confirmation. Once the design is ready, we will contact the customer to request approval, with WhatsApp being our preferred method of communication. We may also contact customers by email or text message when necessary.

Customers have 48 hours to confirm or request modifications to the proposed personalization design. If no response is received within this timeframe, the design will be considered automatically approved, and the engraving process will begin.

Once the customer has approved the design and the engraving process has started, no further modifications, cancellations, or changes to the engraving request can be accepted.

Please allow an additional 24–48 hours after design approval for engraving and final preparation. Personalized items are typically shipped within two business days after the engraving process has been completed.

Production and processing times are separate from delivery transit times. Please note that we process orders on weekends, but we do not ship on weekends or holidays..

2. Shipping Rates & Estimates

We currently offer free shipping across Canada. Once your order has been processed and shipped, delivery typically takes approximately 5–10 business days within Canada.

Estimated total delivery time (Processing + Transit):

  • Standard items: Approximately 7–15 days from the purchase date.

  • Personalized & engraved items: Approximately 9–18 days from the purchase date.

Please note that delivery times may vary depending on the destination, carrier delays, holidays, weather conditions, or other circumstances beyond our control.

3. Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number. Please allow up to 48 hours for the tracking information to become active.

4. Shipping Address & Delivery

Please ensure that your shipping address is accurate at checkout. YMGSHOP is not responsible for orders delivered to incorrect addresses provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs required to resend the order.

5. Damages During Transit

If your item arrives damaged, please contact us within 5 days of delivery at support@ymgshop.ca.

To process a claim, you must provide your order number along with clear photos and/or video evidence showing the issue with the item and its original packaging. Once the claim has been reviewed, verified, and approved (subject to physical inspection if required, as outlined in our Refund Policy), we will arrange a brand-new replacement at no additional cost.